The Education and Resource Centre provides palliative and end of life care education and training programmes designed to meet current and evolving service delivery models.

Our programmes are well evaluated and we provide high quality education and training for those whose interest is in delivering the best possible care to those involved in palliative and end of life care. Learners come from a wide range of services including residential and nursing care homes, hospitals, primary care teams, schools, colleges and domiciliary care teams. We aim to provide a learning experience that meets your learning needs and can be tailored to support the delivery of national standards.

We have established a strong partnership with the University of Worcester and we deliver accredited specialist education programmes at Foundation degree and post-graduate degree level.

We regard innovation as key to making learning a dynamic and enjoyable experience and we use a range of flexible learning approaches to meet the needs of learners.


Courses running include;

11th, 18th & 25th November - Advanced Listening Skills
21st November - Vamos Listening with your eyes
26th November - Verification of Expected Death
14th November - Introduction to Palliative Care: Work Based Learning FDHS 1205

4th December - Volunteer Open Evening
16th December - An Introduction to Listening Skills

Our Conference and Meeting rooms are also available for hire. For more information click Meeting_Room_And_Conference_Facilities_2014.pdf

For details of our courses and training please click on the relevant headings below.

An Introduction to Bereavement for Professionals

See flyer for NEW 2015 dates


Commissioned by South Worcestershire Clinical Commissioning Group (CCG) this is a FREE training programme for people who have or may encounter bereavement as part of their role. 

Open to individuals who work in South Worcestershire this is an introductory one-day training programme that will provide you with the skills and knowledge you need to make sense of the process of bereavement.

The training also introduces delegates to developing confidence in difficult situations and starting conversations about bereavement. 

All previous pragrammes have been fully booked so early booking is essential.

PDHS 3089 Principles of Evidence Based Palliative and End of Life Care

University of Worcester are holding Academic Induction Days for new students on 18th September and 19th September.

Target Audience
Qualified health care staff engaged in the care of individuals in the palliative or end stage of life.

This module presents an opportunity to examine principles and to update on current practice in palliative care with regard to symptom management, and to review the evidence base for practice.

  • Philosophy & principles in palliative care
  • Principles of symptom control and assessment
  • Holistic assessment of patients and their families

More information on the module can be found here

Please contact Lorna Hollowood, Clinical Practice facilitator at



Holistic Assessment and Skills: Practice in Palliative Care

Holistic Assessment and Skills: Practice in Palliative Care

PDHS 3083

This accredited education programme is relevant for healthcare professionals who are seeking to extend the breadth and depth of their knowledge and skills in palliative and End-of-Life care.  The programme explores the appropriateness of holistic palliative care service provision and care for individual patients, taking into account their personal needs and preferences.

The programme is offered at academic level 6.

Further information can be found here.



Communication and Listening Skills

These courses may interest those involved in patients with end of life and palliative care needs, the frail, the elderly and those experiencing any kind of loss.

Listening Skills – an introduction:

This is a 1 day course, which can be a stand-alone study day, or as a precursor to the developing your skills programme


Advancing Communication and Listening Skills 

Intermediate Listening Skills:

This is a 3 day course (split over 3 weeks) aims to extend you knowledge and skills to a deeper level.


Both programmes will explore how we connect successfully and unsuccessfully and what skills and awareness we focus on to achieve effective communication. They are also an introduction to listening effectively and responding appropriately to people who are experiencing grief, especially those who are dying and the bereaved. Both programmes involve theory and practice.

For more information click here.


Verification of expected death

Please see flyer for new dates


This half-day workshop is delivered at St. Richard's Hospice but can also be delivered directly in your organisation if there are sufficient numbers to make it more cost-effective for you.

The learning outcomes for the workshop cover key terms within verification of expected death, develop awareness of professional and legal issues and support staff to know when they can verify death. There is also the opportunity to gain competence in the clinical practice skills needed to complete the procedure.

 For further information about the learning outcomes click here.

For information regarding programme delivery please contact the Course Lead: Lorna Hollowood, Clinical Practice Facilitator at:  

Syringe Driver training

Syringe Driver training


This half-day workshop is delivered at St. Richard's Hospice but can also be delivered directly in your work place if there are sufficient numbers to make it more cost-effective for you.

The learning outcomes for the workshop are suitable for staff new to the use of syringe drivers but will also be a useful refresher to those wishing to update their knowledge and skills. It will focus on rationale for use of syringe drivers, common medicines management and troubleshooting. This training is for the use of the McKinley T34 Syringe driver and will cover the clinical practice skills required to set up and use this device.


For more information contact Lorna Hollowood, Clinical Practice Facilitator at:


Advanced Communication Skills Training



This education programme is aimed at senior health care professionals from across the local health economy who manage and care for patients in the end of life arena.

Each course provides an overview of the communication literature which includes;
The evidence base for training
The structure of an interview/consultation
Review of the skills that enhance communication with patients and behaviours that may block it.

The course also addresses the issues that challenge clinicians in their everyday practice.

Facilitated by approved and accredited trainers from the national Advanced Communication Skills Training Programme (Connected) the programme has been developed in line with a number of national initiatives.

Examples of course content

Breaking significant news

Handling difficult questions

Working with strong emotions such as anger, anxiety and depression.

Managing denial/collusion

Working with colleagues

Further details available from:

Robert Standfield,

Head of Education,

St Richard’s Hospice

Loss & Grief Course

Previously only available to St. Richard's Hospice staff the Family Support and Education Department have now adapted and developed an intensive Loss & Grief Support education programme aimed at those people whose work centres around patients and families. 

The aim of the programme is to enable the participants to develop focused knowledge, skills, self-awareness and confidence to offer effective support pre and post death. 

We welcome applications from people who would like to review and refresh their skills. 



The intensity of the programme and our duty of care may require an assessment for admission onto the programme to ensure good mental health and you may be contacted by a team member. If you have previously completed the Hospice delivered Listening Skills courses, Parts 1 and 2 (previously called Basic and Advanced Listening Skills courses) then this may not be necessary.

The course date is specified on the flyer.

Course fees include a buffet lunch. (Please advise us of any specific dietary requirements when registering). 


Aromatherapy Workshop - Mixing & Blending

This is a practical workshop with the opportunity to make effective cold mix skin care products that will really make a difference for our clients who have cancer or are receiving palliative care.


Advanced Bereavement Care for Professionals

 See flyer for NEW 2015 dates


Commissioned by South Worcestershire Clinical Commissioning Group (CCG) this is a FREE training programme for people who have completed the Introduction to Bereavement care Training and would like to move on to the next level.

Open to individuals who work in South Worcestershire this is an Advanced training programme that will provide you with the skills and knowledge you need to make sense of the process of bereavement.

Dates:  12th March 2014
            20th May 2014 (Cancelled)
            18th August 2014 (New date)


Trainers: Val Wellings and Sarah Popplestone-Helm

For any further details or to book on these courses please e-mail


FDHS 1205 Introduction to Palliative Care Theory & Practice (Workbased module)

Please contact Val wellings on 01905 763963 or at for further details.
Listening with your Eyes
Vamos Theatre - Listening with your Eyes

Friday November 21st 2014

2pm - 4pm

at St Richard's Hospice

Course Fee £15


A specially designed workshop presented by the Vamos Theatre Company to support those caring for people, including those with a range of dementias.
Gold Standards Framework

Please see leaflet below detailing the launch of the new updated Gold Standards Framework in Care Homes.


This nationally recognised training programme has been used by almost 3,000 care homes over the last 10 years and is recommended by all care home organisations.


St Richard’s Hospice is offering two training programmes which include a preparation day, 4 workshop days and a follow up day. The first commences on 9th September 2014 and the second on 3rd February 2015. If you are interested in registering for either programme and would like an application form or further details please contact Lorna Hollowood, Clinical Practice Facilitator, at or on 01905 763963.