“Proud to see teams innovating to care”

28th April 2020

If we were to rewind 2020 by a couple of months, I wouldn’t be able to imagine the future as it is now – changed beyond recognition by Covid-19.

Life has altered for all of us – and we are reminded daily of the heart-breaking human cost of coronavirus.

At what is already an unimaginably difficult time in their lives, the pandemic makes everything even more challenging for our patients and families.

Like our colleagues across the hospice sector, we have rapidly adapted our caring services to ensure we can continue to support patients and families while remaining within the boundaries of the government guidance.

It makes me incredibly proud to see our teams using every ounce of their creativity and expertise to develop new, often virtual, ways to care.

One of our innovations is a 24-hour, enhanced Hospice at Home service, which allows quick access to a senior clinician to help with complex symptom management at the end-of-life.

An enhanced Hospice at Home service has been established

The service also teaches informal carers practical, physical care so they can cope when isolated. Other hospice professionals are also part of the team, allowing faster access to equipment and physiotherapy support.

St Richard’s is working with NHS community nurses to deliver the service, which helps shield our patients from infection as far as possible – by enabling them to stay in their homes for as long as they can.

All our clinical teams have been making excellent use of virtual technology to continue caring.

The Living Well Team is supporting patients using virtual technology

Some great examples are from our Family Support Team, which is enabling support groups to get together online – a vital tool in helping people feel connected while apart.

Elsewhere, staff on our In-patient Unit are facilitating ‘virtual visiting’ – helping patients and loved ones stay in touch using technology while our visiting restrictions are in place.

Our Living Well Team, which usually welcomes people into the hospice, is working full-steam to provide a whole range of care – from telephone consultations, to virtual physiotherapy support, creative therapy – and even horticultural therapy from afar!

And we are indebted to our incredible volunteers, who are delivering hot meals and vital resources to patients within social distancing guidelines.

As you can see – we are doing all we can to continue to be there for each and every person who needs us. Please remember, you are not alone, we are continuing to care.

Debbie Westwood, Care Director at St Richard’s Hospice

Debbie Westwood, Care Director

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.