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Hospice set to reopen charity shops

St Richard’s Hospice will reopen three of its charity shops in the county in the week starting Monday, 15th June with another eight throwing open their doors by the end of the month.

The charity’s shops at St Swithin’s Street, Worcester and Malvern Link Store will re-open on Monday, 15th June and Malvern Link book shop on Tuesday, 16th June and will welcome socially distanced customers again in line with guidance from the government.

However, the charity shops will not be accepting donations until later in the month when designated stores in PershoreEvesham and Malvern Link, as well as it’s Warehouse in Leigh Sinton will be open at set times. To meet infection control guidelines, donors will be asked to place items directly into a container or hospice van where they can remain for 72 hours before handling. 

Customers and donors can keep up to date on shop opening and donation times on the hospice website here and on social media.

Shops Director Dan Corns said, “We are delighted to be re-opening the first of our shops shortly and to welcome back our customers and donors.  We will be following the government’s COVID-19 secure guidelines to make sure that customers, staff and volunteers feel safe while they shop and work.”

“We really appreciate the fact that many supporters will have taken the opportunity during lockdown to clear out their wardrobes and homes and will have put aside items ready to donate when they can.

“But the fact that items must be isolated for 72 hours before they can be sorted by staff and volunteers, plus the potential that many of our volunteers may not be available to process them means we will not be able to accept donations straight away.

Mr Corns also explained the shops’ teams will ask people to be thoughtful about what they donate, and only give good quality, re-saleable items to avoid stores being overwhelmed.

“We are extremely grateful to donors and rely on their generosity to help us raise funds to support the care of St Richard’s Hospice for patients and their loved ones in our community.

“Previously, if items have not been of a quality that we would offer on sale in our shops then we’ve been able to recycle them through a variety of outlets. Now these markets – sometimes known as rag markets - have collapsed, leaving us with paying the costs of disposing of unsaleable clothes and other items. This is an issue right across the charity retail sector. “

Mr Corns said that in 2019/20 more than 620,000 items of clothing and shoes were donated to the hospice’s charity shops in an unsaleable condition such as being ripped or heavily stained.  

“We’re asking people to be thoughtful with the goods they donate, and ask themselves ‘would I buy this?’ to ensure we don’t end up having to pay to dispose of unsaleable items.  This will help maximise the amount of money the shops give to support St Richard's Hospice care each year. “ Watch the video below to find out more.

In 2019/20, sales of quality items in the shops helped to raise £731,547 net for St Richard’s Hospice.

St Richard’s plans to have all 19 of its charity shops in Worcestershire open by the end of July.

St Richard’s Hospice cares for adults with a serious progressive illness, improving their quality of life from diagnosis, during treatment and to their last days. It also supports their loved ones.

Each year the hospice team supports more than 3,400 patients, family members and bereaved people in Worcestershire.

St Richard’s is an independent charity and relies on donations and gifts in Wills for the majority of its income with 22% funded by the NHS.

Coronavirus (Covid-19): update

St Richard’s Hospice cares for people with serious progressive illnesses so it is important that we take all reasonable steps to protect the wellbeing…

Thanking our amazing volunteers

Despite the difficult times we find ourselves in, all dealing with the coronavirus pandemic in our different ways, we didn't want to miss this…

St Richard's cares for adults with a serious progressive illness, improving their quality of life from diagnosis, during treatment and to their last days. We also support their loved ones.
St Richard's Hospice

It’s day five of our #100kYourWay challenge and it’s wonderful to see all the pictures rolling in of you getting active for our care. Please keep them coming! 🤳

And, never ones to set a challenge we aren’t willing to take on ourselves, here are three of our very own St Richard’s family joining in this month 🚶‍♀️🏃‍♀️🚲💃

Abi, Jade, and Tricia may spend all day long talking about fundraising challenges, as members of our fundraising team, but they’re also pounding the pavements before and after work for our care too. Now that’s commitment!

Speaking about the challenge, Fundraising Director, Tricia Cavell (pictured left) said: “We’d like to say a really big thank you to all our amazing 100k Your Way fundraisers - more than 100 of you in total. With three of our own team taking part, we know first-hand the hard work, personal sacrifices and early alarm calls you are all putting in.

“We also know first-hand the difference you are making for patients and their families across Worcestershire too. So please keep going – you’ve got this!” 💪💙

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Events and Challenges

Events &

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.