Here at St Richard’s we are always looking to improve our services so that we can be confident that we are able to meet the needs of our patients and their families. More people are using our services each year.
Recently we have been looking in depth at all our services and how we can ensure that we can support everyone who may need our help in the future. As we have done since we were established 31 years ago, we are committed to continually reviewing and developing our services so that anyone who needs specialist care can easily access our services and that we offer the right support at the right time.
Currently, we are looking at how we can engage with patients earlier in their journey, offering them a responsive and effective service that is flexible to meet each person’s particular needs. For example, we are investigating the feasibility of developing a ‘wellness centre’ to enhance our day hospice services, and extending our Triage phone support so that we can respond quickly and appropriately to patients, carers and others who call us for help and advice. As more of us become familiar with internet services and make use of online facilities such as Skype, we are investigating how we can use such technology to help us work more efficiently and in a way that best meets modern lifestyles.
Over the coming months and years, we will be developing new services and new ways of working, alongside our patients, communities and partners to make sure that we continue to offer the very best specialist care to patients with life-limiting illnesses, helping them to put life into their days and to support their loved ones.
John Bawden, Chairman