A hospice of the future

14th January 2016

john bawden chair of governorsHere at St Richard’s we are always looking to improve our services so that we can be confident that we are able to meet the needs of our patients and their families. More people are using our services each year.

Recently we have been looking in depth at all our services and how we can ensure that we can support everyone who may need our help in the future. As we have done since we were established 31 years ago, we are committed to continually reviewing and developing our services so that anyone who needs specialist care can easily access our services and that we offer the right support at the right time.

Currently, we are looking at how we can engage with patients earlier in their journey, offering them a responsive and effective service that is flexible to meet each person’s particular needs. For example, we are investigating the feasibility of developing a ‘wellness centre’ to enhance our day hospice services, and extending our Triage phone support so that we can respond quickly and appropriately to patients, carers and others who call us for help and advice. As more of us become familiar with internet services and make use of online facilities such as Skype, we are investigating how we can use such technology to help us work more efficiently and in a way that best meets modern lifestyles.

Over the coming months and years, we will be developing new services and new ways of working, alongside our patients, communities and partners to make sure that we continue to offer the very best specialist care to patients with life-limiting illnesses, helping them to put life into their days and to support their loved ones.

John Bawden, Chairman

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: To protect patients and staff  from the spread of the virus, we are following national guidance and therefore it is with regret we are not able to accept visitors. Please do not hesitate to contact the In-patient Unit with any questions on 01905 958163. Thank you for your understanding at this difficult time.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.