Contact Us

If your enquiry is concerning patient or family care please telephone the Gateway team on 01905 763963 Monday to Friday,  8.30am to 5pm. A message can be left at other times and your call will be returned. Please do not send confidential patient information through the general contact form or enquiries email address.

For referrals please email

Health professionals please complete our St Richard’s & BSSW referral form Nov 2019.

General enquiries (please do not send confidential patient information) to:  

Compliments, feedback and complaints: we want to hear about your experiences of St Richard’s Hospice as this will help us to continually improve and strengthen the quality of our care, support services and fundraising activities.

If you would like to feedback about a specific clinical service,  please email the Care Director, Debbie Westwood on

For other feedback please email Chief Executive, June Patel or write to: Mrs June  Patel, St Richard’s Hospice, Wildwood Drive, Worcester WR5 2QT. Your enquiry will be forwarded to the relevant person in our team and, if a complaint, dealt with promptly in accordance with our Complaints Policy.

Sign up to our mailing list or update your mailing preferences

If you would like to update your preferences on how we contact you or be added to our mailing list please complete this online form.

St. Richard’s Hospice Foundation
Wildwood Drive

Tel: 01905 763963

(Please note to put the Wildwood Drive, Worcester, address into a Sat Nav device rather than the postcode as you may be taken to nearby County Hall which does not have through access to St Richard’s. Or follow the map directions below.)

Registered Charity Number: 515668


  • This form will record your name, email address and any other details you have entered so that we may contact you directly to respond to your enquiry. This data will be deleted from our website after 30 days.

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: To protect patients and staff  from the spread of the virus, we are following national guidance and therefore it is with regret we are not able to accept visitors. Please do not hesitate to contact the In-patient Unit with any questions on 01905 958163. Thank you for your understanding at this difficult time.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.