Our purpose, vision and values

Our purpose

To care for adults with a serious progressive illness, improving their quality of life from diagnosis, during treatment and to their last days. We also support their loved ones. Read our full Statement of Purpose

 Our vision

That people affected by a serious progressive illness and their loved ones have access to a range of free, excellent care and support to enable them to live life to the full.

Who do we care for?

We care for people with a serious progressive illness who have complex needs which cannot be met by other services. These include cancer and neurological, respiratory, cardiac and renal conditions.

All our services are available to people registered with a South Worcestershire GP. Our In-patient Unit cares for people across Worcestershire.

We care for people by:

  • early involvement in the course of a person’s illness alongside other therapies that are intended to prolong life
  • enabling people to manage their illness and remain independent for as long as possible
  • helping people to control their pain and other worrying symptoms
  • helping people with emotional, social, practical and spiritual issues
  • supporting families and carers before and through bereavement
  • working in partnership with other health care providers and organisations
  • encouraging wider understanding that death is a part of life
  • supporting the local community to be well informed about the care available to them
  • supporting the health and social care workforce through education to provide high-quality, individualised care.

 Where we care

We offer free care and support for people in the hospice, in the community, in GP surgeries, at clinics or by telephone.

Our shared values

These values define our relationships with all those we care and support; our colleagues and the wider community.


Caring is at the heart of everything we do.

We are inclusive and treat everyone as an individual who we respect and value.

We take time to listen and respond to the needs of each person.



We work with empathy, sensitivity and understanding.

We are considerate, kind and fair.

We support and empower individual choice.



We are dedicated, reliable and hard working.

We continuously strive to deliver high-quality services.

We support each other and work together for the benefit of our patients and loved ones.



We aspire to be the best in everything we do.

We are innovative and develop our skills through continuous learning and evaluation.

We take responsibility for our actions and are accountable.


Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: To protect patients and staff  from the spread of the virus, we are following national guidance and therefore it is with regret we are not able to accept visitors. Please do not hesitate to contact the In-patient Unit with any questions on 01905 958163. Thank you for your understanding at this difficult time.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.