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Our purpose, vision and values

Our purpose

To care for adults with a serious progressive illness, improving their quality of life from diagnosis, during treatment and to their last days. We also support their loved ones.

 Our vision

That people affected by a serious progressive illness and their loved ones have access to a range of free, excellent care and support to enable them to live life to the full.

Who do we care for?

We care for people with a serious progressive illness who have complex needs which cannot be met by other services. These include cancer and neurological, respiratory, cardiac and renal conditions.

All our services are available to people registered with a South Worcestershire GP. Our In-patient Unit cares for people across Worcestershire.

We care for people by:

  • early involvement in the course of a person’s illness alongside other therapies that are intended to prolong life
  • enabling people to manage their illness and remain independent for as long as possible
  • helping people to control their pain and other worrying symptoms
  • helping people with emotional, social, practical and spiritual issues
  • supporting families and carers before and through bereavement
  • working in partnership with other health care providers and organisations
  • encouraging wider understanding that death is a part of life
  • supporting the local community to be well informed about the care available to them
  • supporting the health and social care workforce through education to provide high-quality, individualised care.

 Where we care

We offer free care and support for people in the hospice, in the community, in GP surgeries, at clinics or by telephone.

Our shared values

These values define our relationships with all those we care and support; our colleagues and the wider community.

Caring

Caring is at the heart of everything we do.

We are inclusive and treat everyone as an individual who we respect and value.

We take time to listen and respond to the needs of each person.

 

Compassionate

We work with empathy, sensitivity and understanding.

We are considerate, kind and fair.

We support and empower individual choice.

 

Committed

We are dedicated, reliable and hard working.

We continuously strive to deliver high-quality services.

We support each other and work together for the benefit of our patients and loved ones.

 

Professional

We aspire to be the best in everything we do.

We are innovative and develop our skills through continuous learning and evaluation.

We take responsibility for our actions and are accountable.