23rd February 2021

Coronavirus (Covid-19): update

St Richard’s Hospice cares for people with serious progressive illnesses so it is important we take all reasonable steps to protect the wellbeing of those using our services, as well as those working and volunteering for the hospice. This is particularly relevant during the coronavirus pandemic.

Our aim is to maintain all our services and activities where possible within all NHS guidelines to ensure we can support the patients and families who need us, and continue to raise the funds needed to sustain our services. This will involve different ways of working in some areas, such as by telephone and web-based activities.

Information for patients and carers




Open letter from Chief Executive

Please check this guidance and note that it is subject to change and should be regularly reviewed.

Information for patients and carers

Visiting the In-patient Unit (IPU)

We are following national guidance to protect patients, visitors and staff from the spread of the coronavirus during the current lockdown restrictions and beyond to ensure everyone stays as safe as possible.

This means that we have had to make changes to who, how and when people visit the Inpatient Unit. Thank you for your understanding.

Before you visit, you must contact the IPU team on 01905 958163 to discuss arrangements.

(Please note that should Covid-19 infection levels or national guidance change, visiting arrangements may be altered.)

Who can visit?
A member of the IPU team will talk to the patient and family to create a visiting care plan. This will include details of any family household ‘support bubble’ during the national lockdown period. The Government describes a ‘support bubble’ as a close support network between a household with only one adult in the home (known as a single-adult household) and one other household of any size.

Number of visitors at the bedside:
There will be a discussion with the patient to allow two people from the same household or ”support bubble’ to be able to visit each day. This does not have to be the same two people as long as they are from the same household or confirmed ‘support bubble.’ To meet essential infection control measures, we will not be encouraging visitors who are aged 16 or under at this time. We would welcome further discussion if this causes you concern, however we will be suggesting virtual visiting by online or telephone call.

Visiting is between 2pm and 6pm daily.

If the patient is staying for end of life care, there will be a discussion about compassionate visiting which will be documented on the care plan so that everybody caring for the patient knows who the visitors will be.

Arrival at the In-patient Unit
Visitors to the IPU will be asked brief screening questions to check if it is appropriate for you to enter. Before entering your loved one’s room, you will be asked to use alcohol hand sanitiser. All visitors will be provided with Personal Protective Equipment (PPE) – face masks, apron and gloves – to be worn during your time at the hospice and are asked to follow social distancing measures.

You will be met by a staff member in personal protective equipment (PPE) at the IPU garden gazebo, which is our temporary IPU visitor reception. They will give you advice & assistance about appropriate use of PPE before being shown to your loved one’s room via the garden entrance.

When you leave, please put your apron, gloves and mask (if not your own) in the outside bin provided and cleanse your hands with the available alcohol gel.

Please do not visit if you have any symptoms of Covid-19.You will not be able to enter the building, or visit, if you have a high temperature, loss or change in taste or smell or a new, continuous cough. Anyone with these symptoms should stay at home and self isolate for at least ten days.

Patients with Covid-19
If the patient has tested positive for coronavirus we would encourage ‘virtual visiting’ by video online or by telephone instead. This will be discussed and explained to patients and families on admission, and we can help provide access to equipment to support this in the hospice. If you decide to visit we will outline the risks to you and on your return home you will need to self isolate according to Government rules. You will be asked to wear a surgical face mask, gloves and apron at all times if visiting a patient with suspected/known Covid-19.

Outside visits, although not ideal through the winter, may be allowed following discussion with the IPU team.

Staying in touch with your loved one on IPU

To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission, and we can help provide access to equipment in the hospice.  Read our leaflet  with advice on ways to stay in touch.

We have also set up an email address, for you to send personal messages and photographs to your loved one at St Richard’s Hospice. You can download a message template here and email it to: 

Alternatively, you can call our In-patient Unit on 01905 958163 and a member of the team will write down your message. You can call to leave your message Monday to Friday 8am to 4.30pm, and Saturday to Sunday 9.30am to 1pm.

Messages will be printed out and laminated, so they can be kept clean, and given to your loved one. If your loved one would like to send a reply, our IPU Team will help ensure their message is sent on to you.

We regret that we are also unable to accept flowers for patients at the current time, due to stringent infection control measures in place.

How to access the In-patient Unit and parking
We’re asking all visitors to the IPU to enter via our rear car park in Spetchley Road, Worcester WR5 1RZ. To reduce the risk of spreading infection, please do not enter via our main reception, off Wildwood Drive. If you have any difficulty in accessing the car park, please call our In-patient Unit on 01905 958163.
Access is by a short walk through the garden to the rear of the hospice, where you will arrive at the temporary visitor reception and then be shown to the patient’s room through external patio doors.
Please bring any refreshments you may need during the visit.

Thank you for your understanding. 


Our nursing teams in the community are continuing to support people to stay safe in their own homes for as long as they can. The teams are delivering care and support by telephone or video calls to reduce the risk of infection and will visit if clinically essential. If you are receiving support from St Richard’s in the community you will be contacted by a member of the hospice team in advance to discuss your care.

Living Well Centre

The Living Well services have moved to a virtual model with support given remotely, such as by video calls, telephone, virtual clinics etc. Patients will be contacted by the Living Well team to discuss how they would like to be supported. View our Virtual Living Well Services booklet.

Family Support

If you are receiving support from the Family Support Team you will be contacted by a member of staff to discuss alternatives such as telephone or video/web support to allow face-to-face contact. Our Family Support Team is also providing education for schools on how to support children through the pandemic, as well as telephone support skills sessions for a range of professions and organisations.

We thank everyone for their patience and understanding.

Coronavirus: information if you’re affected by terminal illness

If you are attending a St Richard’s Hospice event

Due to social distancing and other covid restrictions, our events may have changed, been postponed or have moved to a virtual format.

Our Fundraising Team has been busy coming up with lots of socially-distanced and virtual events, activities and fundraising campaigns to help raise the funds needed to continue our care. Find out more and see how you can get involved.

If you are attending an event which is organised by a third party in aid of St Richard’s Hospice, then please check with the organiser for further information.

If you are a hospice volunteer

If you’re a volunteer then please follow the NHS guidance and do not take part in any hospice activity if you feel unwell. Volunteers will be contacted by their line manager and receive an email with detailed information about the impact on their role. Please contact the HR department or your line manager if you have any questions.

Our shops 

We are excited to announce we plan to reopen all our shops from Monday, 12th April – subject to government guidelines! We can’t wait to safely welcome our customers, donors, volunteers and staff back in – we have missed you all.

If you have items you’d like to donate, please hold on to them until our shops are reopen and do not leave them outside our shops. Read more information about our shops reopening. Thank you for your support while we have been closed – and see you soon!

Read an open letter from June Patel, Chief Executive here

Read our general Risk Assessment to Ensure COVID-19 Secure Workplace in all  St Richard’s Properties 

Please consult the latest information and guidance on the Government and NHS websites linked below:

Please check this guidance and note that it is subject to change and should be regularly reviewed.