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Coronavirus (Covid-19): update

8th April 2020

St Richard’s Hospice cares for people with serious progressive illnesses so it is important that we take all reasonable steps to protect the wellbeing of those using our services, as well as those working and volunteering for the hospice.  This is particularly relevant during the outbreak of coronavirus in the UK.

Our aim is to maintain all our services and activities where possible within all NHS guidelines to ensure that we can support those patients and families who need us, and continue to raise the funds needed to sustain our services. This will involve different ways of working in some areas, such as by telephone and web-based activities.

Further information if you are a St Richard’s Hospice patient/carer:

Visiting the In-patient Unit (IPU)   

It is with great sadness that due to stringent infection control  measures,  we are required to restrict visiting and cannot offer the comprehensive  level of service  in the way we usually do. However,  we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve.   

To protect patients, visitors  and staff from the spread  of the coronavirus we are following national guidance on social distancing and shielding of vulnerable individuals.  Please do not visit if you have any symptoms of COVID-19.

To help families stay in touch we are encouraging virtual visiting  using technology such as video calls and apps.  This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. 

In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient’s closest loved one and compassionate visiting, as appropriate. 

To meet essential infection control measures unfortunately we will not be allowing visitors who are aged 16 or under on to the IPU at this time, however we will be encouraging virtual visiting as described above.  

Please do not visit unless you have pre-arranged a time in advance after discussions with the IPU team. 

Coming to the hospice  

We’re asking all visitors to the IPU to enter via our rear car park in Spetchley Road, Worcester WR5 1RZ. To reduce the risk of spreading infection, please do not enter via our main reception, off Wildwood Drive. Access is by a short walk through the garden to the rear of the hospice where the visitor will arrive at the Visitor Entrance to be shown to the patient’s room through external patio doors.  

Visitors are asked to please bring with them any refreshments which they may need during the visit. 

Please do not hesitate to contact the IPU on 01905 958163 with any questions.  

Thank you for your understanding. 

Community

Our nursing teams in the community have set up an enhanced Hospice at Home service, working with NHS district nurses, to support people to stay safe in their own homes for as long as they can. The teams are also delivering care and support by telephone or video calls. If you are receiving support from St Richard’s in the community you will be contacted by a member of the hospice team in advance to discuss your care.

Living Well Centre

The Living Well services have moved to a virtual model  – with support given remotely, such as by video calls, telephone, virtual clinics etc. Patients will be contacted by the Living Well team to discuss how they would like to be supported.

If you are receiving support from the Family Support Team you will be contacted by a member of staff to discuss alternatives such as telephone or video/web support to allow face-to-face contact.

We thank everyone for their patience and understanding.

Coronavirus: information if you’re affected by terminal illness 

If you are attending a St Richard’s Hospice event

Following government advice, all St Richard’s Hospice organised fundraising events from now until the end of August have been postponed. We will be reviewing the situation daily around future events. We will do our best to contact those affected, and apologise for any inconvenience.

If you are attending an event which is organised by a third party in aid of St Richard’s Hospice, then please check with the organiser for further information.

If you are a hospice volunteer

If you’re a volunteer then please follow the NHS guidance and do not take part in any hospice activity if you feel unwell. Volunteers will be contacted by their line manager and receive an email with detailed information about the impact on their role. Please contact the HR department or your line manager if you have any questions.

Our shops 

St Richard’s Hospice has announced the temporary closure of its 19 shops and warehouse in Worcestershire to protect staff, volunteers, donors and customers from the spread of coronavirus (COVID-19).

Please do not leave donations outside the St Richard’s Hospice charity shops or warehouse. We have also suspended all furniture and other donation collections for the time being. However we are ready and waiting to collect your furniture donations just as soon as we can to help raise funds towards St Richard’s care of patients and loved ones. In the meantime we would really appreciate it if you are having a clear out that you save your furniture items for us.

To help us plan for collections please could you:
• Email a photo and description of the item to Furniture@strichards.org.uk
• Include your full name, address including post code and telephone number
• Add your gift aid number if you have signed up to the scheme previously
To help us collect promptly, easy access would be appreciated i.e. collect from garage if possible. Thank you.

  • Read more about the temporary shops closure here

Thank you for your understanding and cooperation.

June Patel, Chief Executive

 

Read an open letter from June Patel, Chief Executive here

Please consult the latest information and guidance on the Government and NHS websites linked below:

Please check this guidance and note that it is subject to change and should be regularly reviewed.

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.