Coronavirus (Covid-19): update

9th September 2020

COVID-19: Update

St Richard’s Hospice cares for people with serious progressive illnesses so it is important that we take all reasonable steps to protect the wellbeing of those using our services, as well as those working and volunteering for the hospice.  This is particularly relevant during the outbreak of coronavirus in the UK.

Our aim is to maintain all our services and activities where possible within all NHS guidelines to ensure that we can support those patients and families who need us, and continue to raise the funds needed to sustain our services. This will involve different ways of working in some areas, such as by telephone and web-based activities.

Further information if you are a St Richard’s Hospice patient/carer:

Visiting the In-patient Unit (IPU)  

The reduction in the national alert level and government changes to the shielding guidance has allowed us to increase the number of visitors and the time they can spend with loved ones, whilst still meeting stringent infection control measures. (Please note that should Covid-19 infection levels or national guidance change, visiting arrangements may be altered.)

Please do not visit if you have any symptoms of Covid-19.

 A total of two family members can visit between 2pm and 6pm daily and compassionate visiting, as appropriate, after agreement with the IPU team.

All visitors will be provided with Personal Protective Equipment (PPE) – face masks, apron and gloves –  to be worn during their time at the hospice and are asked to follow social distancing measures. Please do not visit unless you have pre-arranged a time in advance after discussions with the IPU team.

Staying in touch with your loved one on IPU

To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission, and we can help provide access to equipment in the hospice. Read this leaflet for advice on ways to stay in touch.

To meet essential infection control measures unfortunately we will not be allowing visitors who are aged 16 or under on to the IPU at this time, however we will be encouraging virtual visiting as described above.

We have also set up an email address, for you to send personal messages and photographs to your loved one at St Richard’s Hospice. You can download a message template here and email it to:

Alternatively, you can call our In-patient Unit on 01905 958163 and a member of the team will write down your message. You can call to leave your message Monday to Friday 8am to 4.30pm, and Saturday to Sunday 9.30am to 1pm.

Messages will be printed out and laminated, so they can be kept clean, and given to your loved one. If your loved one would like to send a reply, our IPU Team will help ensure their message is sent on to you.

We regret that we are also unable to accept flowers for patients at the current time, due to stringent infection control measures in place.

Coming to the hospice 

We’re asking all visitors to the IPU to enter via our rear car park in Spetchley Road, Worcester WR5 1RZ. To reduce the risk of spreading infection, please do not enter via our main reception, off Wildwood Drive.

Access is by a short walk through the garden to the rear of the hospice, where the visitor will arrive at the Visitor Entrance to be shown to the patient’s room through external patio doors.

Visitors are asked to bring any refreshments which they may need during the visit. Please do not hesitate to contact the IPU on 01905 958163 with any questions.

Thank you for your understanding. 


Our nursing teams in the community are continuing to support people to stay safe in their own homes for as long as they can. The teams are delivering care and support by telephone or video calls to reduce the risk of infection and will visit if clinically essential. If you are receiving support from St Richard’s in the community you will be contacted by a member of the hospice team in advance to discuss your care.

Living Well Centre

The Living Well services have moved to a virtual model  – with support given remotely, such as by video calls, telephone, virtual clinics etc. Patients will be contacted by the Living Well team to discuss how they would like to be supported.

Family support

If you are receiving support from the Family Support Team you will be contacted by a member of staff to discuss alternatives such as telephone or video/web support to allow face-to-face contact. Our Family Support Team is also providing education for schools on how to support children through the pandemic, as well as telephone support skills sessions for a range of professions and organisations.

We thank everyone for their patience and understanding.

Coronavirus: information if you’re affected by terminal illness 

If you are attending a St Richard’s Hospice event

Following government advice, all St Richard’s Hospice organised fundraising events from now until the end of August have been postponed. We will be reviewing the situation daily around future events. We will do our best to contact those affected, and apologise for any inconvenience.

If you are attending an event which is organised by a third party in aid of St Richard’s Hospice, then please check with the organiser for further information.

If you are a hospice volunteer

If you’re a volunteer then please follow the NHS guidance and do not take part in any hospice activity if you feel unwell. Volunteers will be contacted by their line manager and receive an email with detailed information about the impact on their role. Please contact the HR department or your line manager if you have any questions.

Our shops 

We are in the process of reopening our stores across Worcestershire. So far, we have opened the following shops: St Swithin’s, Worcester; Malvern Link Dept Store, Malvern Link bookshop, Pershore, Evesham, Tewkesbury, Kidderminster, Stourport, Bewdley, Lowesmoor, Worcester and Droitwich.

We will reopen our shops in Upton upon Severn and Barnards Green, Malvern, on Friday, 10th July.

Shops were temporarily closed to protect staff, volunteers, donors and customers from the spread of coronavirus (COVID-19). Read more.

We have started accepting donations at four sites across the county only, on specific days and times. Find out where, and how you can donate by following this link.

Thank you for your understanding and cooperation.

June Patel, Chief Executive

Read an open letter from June Patel, Chief Executive here

Please consult the latest information and guidance on the Government and NHS websites linked below:

Please check this guidance and note that it is subject to change and should be regularly reviewed.