This education programme is aimed at senior healthcare professionals in primary and secondary care in the North Warwickshire Area.
Each course provides an overview of the communication literature which includes;
The evidence base for training
The structure of an interview/consultation
Review of the skills that enhance communication with patients and behaviours that may block it.
The course also addresses the issues that challenge clinicians in their everyday practice.
Facilitated by approved and accredited trainers from the national Advanced Communication Skills Training Programme (Connected) the programme has been developed in line with a number of national initiatives.
Examples of course content
■ Breaking significant news
■ Handling difficult questions
■ Working with strong emotions such as anger, anxiety and depression.
■ Managing denial/collusion
■ Working with colleagues
Further details available from:
Head of Education,
St Richard’s Hospice