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Hospice Care Week – Listening Into Action

31st August 2016

lia-hospice-care-isHospice Care Week is an annual week of activity to raise the profile of hospice care across the UK. Each year we hold a week of celebration and action, which helps to change people’s perceptions of hospice care.

Peter Anderson writes his how St Richard’s welcomes feedback on its care:

  • peter-andersonI have been involved with St Richard’s since July 2004 when my wife was taken ill with a brain tumour.

    During her illness, my wife, my daughters and I received care, support and counselling over five years. The level of every service offered was, and still is, exceptional and of a standard that you might imagine could not be improved.

    This, however, is not good enough for St Richard’s who continually strive to improve both the quality & range of services they offer in an endeavour to make the journey patients, their families and carers have to take as good physically and emotionally as it possibly can be with total compassion and understanding.

    The Listening into Action Group (LIA) is one of the many ways St Richard’s uses to get feedback on how they might still improve on what is already close to perfection.

    The group, led by June Patel, Care Director, is drawn from a cross section of patients, volunteers, carers and various members of the hospice team at all levels, including Chief Executive Mark Jackson. They are,  by their very personal involvement with St Richard’s,  in the best position to offer, advice, feedback and suggestions.

    It is sad to say that a number of members who have contributed to the group over the life of the LIA are no longer with us but their contribution was both welcome and acted upon and they gained immense satisfaction in helping to shape the service and experience for those who would follow them.

    The purpose of the group is to provide honest feedback on any issue, circumstance, approach that they feel might be improved.

    In addition all departments seek the views and input of the LIA group on their ideas for change, improvement, communication etc. before implementation.

    The strength of the group is in its diverse nature both in terms of the individuals’ link with St Richard’s as well as their varied backgrounds and life experiences. All are driven by a wish to ‘give something back’ for the care and support each has received through this magnificent organisation.

    In summary the Listening into Action group, made up of recipients, volunteers and staff is helping to shape the St Richard’s of tomorrow to ‘beyond excellent’.

     

    Peter Anderson, LIA member.

     

     

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: To protect patients and staff  from the spread of the virus, we are following national guidance and therefore it is with regret we are not able to accept visitors. Please do not hesitate to contact the In-patient Unit with any questions on 01905 958163. Thank you for your understanding at this difficult time.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.