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Hospice opens new book and media store

15th February 2016

St Richard’s Hospice is opening a new book and media store in Malvern Link this week, adding to its chain of successful charity shops across the region.

The hospice’s Worcester Road store has undergone a major refit over recent months following the launch of its large department store just across the road. The specialist store, which opens its doors to the public on Friday, 26th February at 9.30am, will offer a light, modern look with a vast selection of pre-loved books, music and film.

The new St Richard’s department store in Malvern Link has proved a fantastic success since opening last November, and offers a wider selection of clothing in addition to furniture, household, electrical and linen items.

 The charity’s stores have proved such a success that the charity is urging more volunteers to step forward and help run the two stores in Malvern Link. Anyone able to volunteer a few hours a week is asked to call into the shop to chat with the manager about the volunteer opportunities available.

High street shops are a charity’s face within the community and last year the hospice’s 18 shops across Worcestershire achieved a turnover of £2.37 million by selling good quality clothes, bric-a-brac, books and furniture donated by local people.

St Richard’s Hospice is committed to providing a high quality experience for people visiting its shops and offering an easy way for people to get involved with the organisation by donating their unwanted items, and purchasing second-hand goods no longer required by others. A programme of store refurbishment has kept it ahead of the game compared to other charities, increasing the number of people visiting its stores and maximising the money raised from donated items.

Danny Corns, Commercial Director, said; “At St Richard’s we are keen to learn lessons from the wider retail sector and are keen to offer our supporters a pleasant, modern shopping experience. We have developed a very successful chain of shops across the county and are very grateful for the dedication of our volunteers and the local community who generously support the hospice.”

St Richard’s Hospice provides free specialist palliative care for patients living with life-limiting illnesses and supports their families. Each year the hospice team supports over 2,600 patients and family members in Worcestershire with compassion, kindness, dignity and respect.

Patients are cared for in Day Hospice, the 17-bed In-patient Unit or in their own homes by a specialist professional team as well as many trained volunteers.

In the In-patient Unit, specialist staff are on hand 24 hours a day to manage patients’ symptoms and where, if appropriate, patients may spend the last few days of life in comfort and dignity. St Richard’s is an independent charity and is grateful for all donations to help it to continue its work.

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.