My hospice care

17th May 2016

Jacky Smith is 49 and living with MND. Ellie is her beloved cat. Jacky writes about her hospice care.

Day hospice is my extended family, being there to comfort, console but also allow me to enjoy my time there and have a laugh with the staff, volunteers and other patients.

Most are brought into hospice by the volunteer transport. We have a morning briefing and sing happy birthday with a cake to anyone celebrating that week.  It really is all about the very thoughtful touches.  There is complementary therapy, counselling, hand care, chaplaincy, creative therapy, physiotherapist and occupational therapists, having a bath, hair dressing, papers to read, games to play or just enjoy each other’s company.

I don’t have lunch but it always looks and smells delicious and certainly there are many compliments to the chef.

The nursing staff see each individual to check on how they have been and to monitor symptoms. The doctor is on hand to give advice, signpost or treat.

I’ve also experienced the In-patient Unit for symptom control.  I was allowed to have my beloved cat to come and visit.  That helped me so much as I was missing the little critter. The care was second to none. I was sorted out and able to continue doing the things I could.

The hospice has care and compassion embedded in its ethos.  In either department nothing is too much trouble and if they can help they will. The best example I have is the clinical nurse specialist that understood my conditions and therefore my needs now and in the future and arranged for the most appropriate care package at home.  I wouldn’t have known where to start with it.

It seems that fixing worries and concerns so you can get on with living is their speciality.

Jacky Smith's experimientation with watercolour








An experimentation with water colour, made into a gift for a relative.



Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.