My St Richard’s by Kate Palmer 

3rd March 2016

I have been a volunteer in the St Swithin’s Street shop book department for just over a year.  Prior to that I was a customer, as I have always loved books, which was when I saw the vacancy for a volunteer advertised.  As I am a busy, full-time mum, the flexibility of this role is perfect for the time that I have available in which to be able to offer support.  I was pleased to be able to work for St Richard’s Hospice in particular, as charities supporting care for cancer patients is close to my heart, our family having called on hospice services, and I feel that it is important to be able to contribute something in return to such a worthwhile cause. Read Kate’s story on our Inspirational Blog…

I enjoy my role here hugely.  I find both the customers and donations to the shop fascinating and am lucky to work within such a friendly, happy team, who I now look upon as friends.  I have always enjoyed working with people and this is the perfect environment in which to do so.  Another of my great interests is books and reading, and the sheer diversity and quality of books on sale is astounding and ever changing.

My role is to ensure that my section of books is kept up-to-date and aesthetically displayed.  I also ensure other areas of books are tended during my shift.  Working with customers is a big part of the role – whether that be selling books or answering queries.  We also source books to create displays which change regularly according to current themes such as sports competitions, a new blockbuster being released or an occasion such as Christmas.

In short, I am glad I found my volunteer role at St Richard’s Hospice as it is rewarding both to me and perhaps more importantly to the hospice itself.  I would encourage anyone with time to spare to consider doing the same!

Kate Palmer, volunteer at St Swithin’s Street store, book department

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.