Planning a visit to the IPU

We understand how important it is for patients, their families and loved ones to stay in close contact.

Visiting during the coronavirus pandemic

We are following national guidance to protect patients, visitors and staff from the spread of the coronavirus during the current lockdown restrictions and beyond to ensure everyone stays as safe as possible.

This means that we have had to make changes to who, how and when people visit the In-patient Unit. Thank you for your understanding.

Before you visit, you must contact the IPU team on 01905 958163 to discuss arrangements.

(Please note that should Covid-19 infection levels or national guidance change, visiting arrangements may be altered.)

Who can visit?
A member of the IPU team will talk to the patient and family to create a visiting care plan. This will include details of any family household ‘support bubble.’ The Government describes a ‘support bubble’ as a close support network between a household with only one adult in the home (known as a single-adult household) and one other household of any size.

Number of visitors at the bedside:

Any two people from the patient’s own household can visit each day between 2-6 pm (this means two different members of a large household may visit on different days) or if the patient lives alone, then two people from their support bubble (one household only) may visit each day between 2pm and 6pm, as above.

To meet essential infection control measures, we will not be encouraging visitors who are aged 16 or under at this time. We would welcome further discussion if this causes you concern, however, we will be suggesting virtual visiting by online or telephone call.

Arrival at the In-patient Unit
Visitors to the IPU will be asked brief screening questions to check if it is appropriate for you to enter. Before entering your loved one’s room, you will be asked to use alcohol hand sanitiser. All visitors will be provided with Personal Protective Equipment (PPE) – face masks, apron and gloves – to be worn during your time at the hospice and are asked to follow social distancing measures.

Please do not visit if you have any symptoms of Covid-19. You will not be able to enter the building, or visit, if you have a high temperature, loss or change in taste or smell or a new, continuous cough. Anyone with these symptoms should stay at home and self isolate for at least ten days.

Patients with Covid-19
If the patient has tested positive for coronavirus we would encourage ‘virtual visiting’ by video online or by telephone instead. This will be discussed and explained to patients and families on admission, and we can help provide access to equipment to support this in the hospice. If you decide to visit we will outline the risks to you and on your return home you will need to self isolate according to Government rules. You will be asked to wear a surgical face mask, gloves and apron at all times if visiting a patient with suspected/known Covid-19.

Outside visits, although not ideal through the winter, may be allowed following discussion with the IPU team.

Staying in touch 

To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission, and we can help provide access to equipment in the hospice. 

We have also set up an email address for you to send personal messages and photographs to your loved one at St Richard’s Hospice. Email your message to:

Alternatively, you can call our In-patient Unit on 01905 958163 and a member of the team will write down your message. You can call to leave your message Monday to Friday 8am to 4.30pm, and Saturday to Sunday 9.30am to 1pm.

Messages will be printed out and laminated, so they can be kept clean, and given to your loved one. If your loved one would like to send a reply, our IPU Team will help ensure their message is sent on to you. 

We regret that we are also unable to accept flowers for patients at the current time, due to stringent infection control measures in place.

How to get to the IPU and parking


We’re asking all visitors to the IPU to enter via our rear car park in Spetchley Road, Worcester. To reduce the risk of spreading infection, please do not enter via our main reception, off Wildwood Drive. If you have any difficulty in accessing the car park, please call our In-patient Unit on 01905 958163.
Access is by a short walk through the garden to the rear of the hospice, where you will arrive at the temporary visitor reception and then be shown to the patient’s room through external patio doors.
Please bring any refreshments you may need during the visit.

Directions to rear car park: Use Postcode WR5 2LX

When you arrive at this postcode continue for about 100 yards and you will see large green gates on your left with St Richard’s Hospice sign.

OR from the hospice, turn right onto Wildwood Drive, at the roundabout take the 3rd exit onto Swinesherd Way A4440. At the roundabout take the 2nd exit onto Whittington Road A44. At the roundabout take the 3rd exit onto Spetchley Road. Continue along Spetchley Road and go straight over the mini roundabout. Continue until you see large green gates on your left with St Richard’s Hospice sign.

Thank you for your understanding.

In the hospice
car parking