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Care in your community

St Richard’s Community Nursing Team

The St Richard’s Community Nursing Team is highly experienced and staff are able to use their skills and knowledge to help manage patients’ symptoms, support them in making informed choices and identify and refer onto appropriate additional services. The Nurse Specialists tailor their support to individual needs so patients may be seen at home, in GP surgeries, at a clinic or at the hospice in Worcester. Some patients choose to be supported by a regular telephone call rather than a visit.

 

Working with other health teams, including GPs and District Nurses, our Community Nursing Team Specialists will visit patients as appropriate to offer advice and care, including advice on managing physical symptoms such as pain, nausea or fatigue. They will spend time listening and identify problems and anxieties and support each individual or family to find ways of dealing with these.

Our nurses can make a very positive difference with their knowledge of symptom relief, helping patients to make choices, identifying other supporting services and linking in with the other members of the hospice team, such as a social worker, physiotherapist, doctor and spiritual leader. Our nurses are trained to restore confidence and control back into the lives of patients and families affected by illness and treatments. Please note our Nurse Specialists are not ‘Macmillan Nurses’ as we do not receive any funding from Macmillan Cancer Support. However the job they do is identical.

Specialist nursing advice is available 24 hours a day, every day. In addition to our service during normal working hours 8.30am – 5pm, a 24-hour telephone advice service is available if circumstances change unexpectedly and support is required before the next working day. To contact the Community Nursing Team on call service telephone 01905 763963.

If appropriate, patients may be admitted to the In-patient Unit for further specialist care for a short period of time, or if appropriate, could be seen by one of our doctors as an Out-Patient.

Hospice at Home

nora and carly hospice at home and patientOur Hospice at Home service provides additional support which enables patients to remain in their own home at the end of their life. The service runs 24 hours a day, seven days a week and can provide urgent overnight or daytime periods of nursing care for patients at home. The experienced nursing team works closely with GPs and District Nurses to provide additional care to help patients remain at home; providing physical and emotional support to patients, their carers and loved ones.

Experienced Healthcare Assistants provide nursing care to prevent inappropriate admissions to hospital, particularly if the patients wishes to remain at home during the last few days of life. The service is available as a short term package of care when patients are most in need – when they are very ill and in the final stages of their illness.

How can I be referred?

Patients who would like support from St Richard’s can be referred by their GP, consultant at the hospital, district nurse, relative or friend. They can also refer themselves. In all cases the GP, who is the key person in charge of that patient’s care, will be contacted. We will then phone to arrange a convenient date and time to visit so that we can discuss and plan the support that we can offer and the care that may be needed. At all stages we will work in partnership with the community teams and acute hospital services involved in the patient’s care. If you would like more information about referral please contact our Triage Nurse on 01905 763963 or email triage@strichards.org.uk Healthcare professionals please go to our Information for Referrers page for more information and referral form. If you would like further information on any healthcare services, the following may be of help. For general enquiries relating to health services:

  • Contact your GP, District Nurse or another member of the Primary Care Team Telephone NHS Direct on 0845 4647 If you are receiving hospital treatment, contact your Hospital Doctor or Clinical Nurse Specialist.

St Richard’s Hospice Community Volunteers

We understand it can become distressing for patients to see practical tasks at home not being done or simply needing a visit or a chat. Our Community Volunteers can help. They provide a volunteer supportive non-nursing service to enhance the quality of life for the patient, family and carers with practical help, shopping, listening ear or just a chat. For more information please talk to your St Richard’s Hospice health care professional.

We are grateful for all donations which are needed to support the on-going care of our patients and their families.