Care in your community

COVID-19 update:

Our nursing teams in the community are continuing to support people to stay safe in their own homes for as long as they can. The teams are delivering care and support by telephone or video calls to reduce the risk of infection and will visit if clinically essential.

St Richard’s Community Nursing Team

The St Richard’s Community Nursing Team is highly experienced and staff are able to use their skills and knowledge to help manage patients’ symptoms, support them in making informed choices and identify and refer onto appropriate additional services. The Nurse Specialists tailor their support to individual needs so patients may be seen at home, in GP surgeries, at a clinic or at the hospice in Worcester. Some patients choose to be supported by a regular telephone call rather than a visit.


Working with other health teams, including GPs and District Nurses, our Community Nursing Team Specialists will visit patients as appropriate to offer advice and care, including advice on managing physical symptoms such as pain, nausea or fatigue. They will spend time listening and identify problems and anxieties and support each individual or family to find ways of dealing with these.

Our nurses can make a very positive difference with their knowledge of symptom relief, helping patients to make choices, identifying other supporting services and linking in with the other members of the hospice team, such as a social worker, physiotherapist, doctor and spiritual leader. Our nurses are trained to restore confidence and control back into the lives of patients and families affected by illness and treatments. Please note our Nurse Specialists are not ‘Macmillan Nurses’ as we do not receive any funding from Macmillan Cancer Support. However the job they do is identical.

Specialist nursing advice is available 24 hours a day, every day. In addition to our service during normal working hours 8.30am – 5pm, a 24-hour telephone advice service is available if circumstances change unexpectedly and support is required before the next working day. To contact the Community Nursing Team on call service telephone 01905 763963.

If appropriate, patients may be admitted to the In-patient Unit for further specialist care for a short period of time, or if appropriate, could be seen by one of our doctors as an Out-Patient.

Hospice at Home

The Hospice at Home service gives extra support which enables patients to remain in their own home. The service runs every day and can provide urgent daytime periods of nursing care for patients at home. The Hospice at Home team will be resuming night sits from Monday, 22nd March. Referrals are received from St Richard’s Community Nurses, GPs, District Nurse teams, acute and community hospitals.

Referrals are for:
Crisis care where a patient’s situation is changing rapidly and there is a high risk of unnecessary admission to hospital. Hospice at Home is able to step in to provide support to allow the crisis to be addressed or on-going care needs be assessed. Packages of care are time-limited and are offered as an interim measure whilst a longer-term provider of care is identified. Carer support from the team is able to increase the likelihood of the patient remaining at home (if that is their wish). This also includes where patients are supported whilst their carer may attend support at St Richard’s Hospice, their own appointments, or have the opportunity for some uninterrupted rest.


Patients who would like support from St Richard’s can be referred by their GP, consultant, district nurse or health care professional. In all cases the GP, who is the key person in charge of that patient’s care, will be informed. We will then phone to discuss any concerns and if needed we can then arrange a convenient date and time to visit to plan the support that we can offer and the care that may be needed. At all stages we will work in partnership with the community teams and acute hospital services involved in the patient’s care. If you would like more information about referral please contact the Gateway Team  on 01905 763963. Healthcare professionals please click here  for more information and a current referral form.

St Richard’s Hospice Community Volunteers

We understand it can become distressing for patients to see practical tasks at home not being done or simply needing a visit or a chat. Our Community Volunteers can help. They provide a volunteer supportive non-nursing service to enhance the quality of life for the patient, family and carers with practical help, shopping, listening ear or just a chat. For more information please talk to your St Richard’s Hospice health care professional.

We are grateful for all donations which are needed to support the on-going care of our patients and their families. If you have private health insurance you may be able to claim and help us keep providing care for more patients and families.