Hospice at Home team

Hospice at Home team


Our Hospice at Home service provides additional support which enables patients to remain in their own  home at the end of their life. The service runs 24 hours a day, seven days a week and can provide urgent overnight or daytime periods of nursing care for patients at home.

The experienced nursing team works closely with GPs and District Nurses to provide additional care to help patients remain at home, providing physical and emotional support to patients, their carers and loved ones.

hospice at home patientExperienced Health Care Assistants provide nursing care to prevent inappropriate admissions to hospital, particularly if the patient wishes to remain at home during the last few days of life.

The service is available as a short term package of care when patients are most in need – when they are very ill and in the final stages of their illness.

The District Nurse or St Richard’s Nurse Specialist will talk to the patient to discover what service is required and may refer the patient to the Hospice at Home Service. The Hospice at Home team will liaise with the District Nurse Team to plan the nursing care required and allocate the nurse.


Patients who would like support from St Richard’s can be referred by their GP, consultant at the hospital, district nurse, relative or friend. They can also refer themselves. In all cases the GP, who is the key person in charge of that patient’s care, will be contacted. We will then phone to arrange a convenient date and time to visit so that we can discuss and plan the support that we can offer and the care that may be needed. At all stages we will work in partnership with the community teams and acute hospital services involved in the patient’s care. If you would like more information about referral please contact our Gateway Team on 01905 763963.

Healthcare professionals please go to our Information for Referrers page for more information and referral form. If you would like further information on any healthcare services, the following may be of help. For general enquiries relating to health services:

  • Contact your GP, District Nurse or another member of the Primary Care Team Telephone NHS Direct on 0845 4647. If you are receiving hospital treatment, contact your Hospital Doctor or Clinical Nurse Specialist.

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: To protect patients and staff  from the spread of the virus, we are following national guidance and therefore it is with regret we are not able to accept visitors. Please do not hesitate to contact the In-patient Unit with any questions on 01905 958163. Thank you for your understanding at this difficult time.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.