In-Patient Unit

COVID-19 (coronavirus): Update on Monday, 30th March, 2020

In these challenging times, our aim is to maintain all our services – within guidelines from the NHS and government – to ensure we can support the patients and families who need us.

It is with great sadness that due to stringent protective measures, we cannot offer the normal, multi-disciplinary team service in the way we would wish. However we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve.

To protect patients and  staff  from the spread of the virus, we are following national guidance and therefore it is with regret we are not able to accept visitors.

Please do not hesitate to contact the In-patient Unit with any questions. You can call the unit on 01905 958163.

Thank you for your understanding at this difficult time.



Find out more about our care in the In-patient Unit, see the rooms and gardens and discover more about how we care for patients in this short film.

We can care for 17 patients at any one time in the In-patient Unit in 13 single rooms and two 2-bedded rooms. All have en-suite facilities and access to their own private patio area overlooking the garden and countryside.

The rooms are designed to be as comfortable and homely as possible, each bed has its own entertainment unit with TV and DVD player, with information and reading material available.

Patients and relatives can find out more by downloading our booklet:

What kind of care does the In-patient Unit provide?
The In-patient Unit provides specialist palliative care. This means we will provide patients with individual, ‘whole person’ care which is needed to promote and maintain the best quality of life possible. The care provided takes into account the physical, psychological, social and spiritual needs of the patient and family.

Who will care for me? During a stay, patients will be cared for by members of the hospice team, which is made up of doctors, nurses, social worker, counsellors, chaplain, occupational therapist, physiotherapist, Citizens Advice Bureau Advisers and many others depending on a patient’s needs.

Can my relatives/friends come and see me?

Visitors, including children under adult supervision, are welcome but please remember that patients may be reluctant to say when they are getting tired or have too many people around their bedside.

We welcome open visiting from 11am up to 8pm. If visitors do need to visit after 8pm, we would ask that you speak to the Nurse in Charge and it is agreed in advance. This is to ensure the safety of all patients and staff at night.

Visitors present on the Unit prior to 8pm will be welcome to stay.

Families and friends are encouraged to co-ordinate visiting times so that patients are not over-whelmed by visitors. The nurse in charge may request numbers are reduced if it is felt appropriate.

How and why patients are referred to the In-patient Unit?
After discussion with a patient and their family, the team of nurses and doctors who are caring for them on a day-to-day basis will have decided that the patient would benefit from a stay on the In-patient Unit.

Patients may be admitted for several reasons, usually for the management of symptoms or for end of life care.  Many patients return home or to an appropriate place of care, for example a nursing home.

How long can I stay as an in-patient? 

Many people find that a relatively short period of in-patient care makes a real difference to how they are feeling and enables them to return home feeling more comfortable.

St Richard’s has 17 beds and there is a high demand for them. This means we cannot be a permanent alternative to care either in your own home, your care home or nursing home. If your symptoms are well managed but it would be difficult for you to go back to your own home, then we will always help you and your family and friends to find other places where you can continue your care.

How can I be referred?

Patients who would like support from St Richard’s can be referred by their GP, consultant, district nurse or health care professional. Patients, or a person close to them,  can also speak to our Gateway referral team themselves for information or advice.

In all cases the GP, who is the key person in charge of that patient’s care, will be contacted. We will then phone to arrange a convenient date and time to visit so that we can discuss and plan the support that we can offer and the care that may be needed. At all stages we will work in partnership with the community teams and acute hospital services involved in the patient’s care.

If you would like more information about referral please contact our Gateway Team on 01905 763963.

Healthcare professionals please go to our Information for Referrers page for more information and referral form.

Illegal substances

St Richard’s has a zero tolerance policy for illegally procured drugs. Please do not bring any illicit substances, including cannabis, onto St Richard’s premises. Any patients or visitors who refuse to comply with this policy will be discharged or asked to leave, and the hospice Crime Prevention Police Officer will be informed.

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: To protect patients and staff  from the spread of the virus, we are following national guidance and therefore it is with regret we are not able to accept visitors. Please do not hesitate to contact the In-patient Unit with any questions on 01905 958163. Thank you for your understanding at this difficult time.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.