Community engagement

Community engagement is important to everyone at St Richard’s Hospice.

The hospice engages with its community to raise awareness of what it does and what support it provides; to dispel common hospice myths and listen to what people need from its care and support.

Community engagement is a function carried out by the hospice’s Family Support Team, members of its clinical, communications and fundraising teams and its volunteers. The hospice engages with thousands of people on an annual basis through a variety of projects and events.

Community engagement projects at St Richard’s Hospice:

Working with our community

We build relationships with community groups to ensure the hospice’s services are inclusive and meet the needs of the local community.

The hospice made three pledges in the SpeakEasy NOW White Paper on Growing Older and End of Life, produced a hospice leaflet in easy read with SpeakEasy and co-hosted a free event on growing older and end of life for people with learning disabilities and their loved ones.

The hospice works closely with Tallow Hill Mosque in Worcester by regularly engaging with their members and joining Eid celebrations.

Hospice staff and volunteers attend Worcester Pride and Birmingham Pride events to promote hospice care for all.

Schools and young people

The hospice’s Family Support Team regularly supports local schools to increase understanding of hospice care and bereavement with both pupils and teachers.

Listening into Action

Listening into Action is a forum group whereby current patients, carers and those with a connection to the hospice can support ongoing developments by providing suggestions and opinions from a user’s perspective. The group is facilitated by the hospice and hospice departments are represented. If you would like more information please contact Debbie Westwood, Care Director, on or call 01905 763963.

Talks to the community

The hospice’s passionate teams regularly deliver talks to local community groups and to those who are interested in hearing more about the hospice’s support. The hospice visits WI’s, Rotary groups, lunch clubs, friendship clubs and other social groups in the community. If you are interested in arranging a guest speaker please contact Felicity Jones, Engagement Officer, on or call 01905 958145.

Tours and open afternoons

The hospice’s Fundraising and Communications Teams regularly welcome the community to open afternoons and hospice tours to showcase its facilities and dispel common hospice misconceptions. If you are interested in arranging a tour or finding out when the next open afternoon will be held, please contact Felicity Jones, Engagement Officer, on or call 01905 958145.

Campaign Weeks

St Richard’s Hospice runs activities in the community during Dying Matters Awareness Week and Hospice Care Week to raise its profile and initiate conversations with its community around palliative care, death, dying and bereavement.

St Richard’s Hospice is passionate and dedicated to engaging with its community. If you would like to find out more information please contact Helen Griffee, Communications and Engagement Manager, or call 01905 763963.

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: To protect patients and staff  from the spread of the virus, we are following national guidance and therefore it is with regret we are not able to accept visitors. Please do not hesitate to contact the In-patient Unit with any questions on 01905 958163. Thank you for your understanding at this difficult time.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.