Bereavement Service


St Richard’s Bereavement service offers confidential support for anyone who has experienced the death of a close relative or friend. Our specialist service is part of the Family Support Team, which provides comprehensive support for adults and children.

The death of a close relative or friend can be devastating and can bring about stronger emotions than we have previously experienced. For some people grieving starts at the time of death and for others it starts at the time of diagnosis. Grieving is a normal process following bereavement and can affect people in different ways – whether emotionally, physically, socially and in many practical areas of life.

It can be a confusing time with mixed thoughts and emotions. The world with which we were familiar has changed and as with any change, it is often difficult to get used to a new situation. Some people may not show or feel any emotion at all. For others, it can be experienced immediately or later – there are no set time scales. There is no right or wrong way to be following bereavement and everyone’s experience is unique.

At St Richard’s we recognise that many people are able to grieve with support from family and friends coping with death as a normal, but hard, part of life. However, some find it difficult and may find it helpful to share feelings and experiences with someone from outside their immediate circle.

We have developed a range of different services that can be tailored to provide you with care and support to meet your specific needs. These include:

Telephone Support:

You can receive telephone support from our Family Support Team which can be arranged to suit your personal needs.

One to one support:

This is personal support where you meet with either one of our Counsellors, Family Support Volunteers or Family Practitioners, depending on your individual needs and circumstances.

Group support for adults:

We offer various types of bereavement groups. These include therapeutic groups which meet a couple of times a year for a number of weeks, to identify ways of coping and to support each other. We also host an informal social group for those who wish to meet others who have experienced similar losses and meet up for a drink and a chat.

Groups for children, young people and their parent or carer:

We run a group for bereaved children, young people and their parent or carer. Families benefit from professional and peer support, meeting people in a similar situation and with similar issues.

Group members must be known to St Richard’s Hospice.

Snowdrop Celebration

This is held to mark the first anniversary of the death of our patients. You will receive an invitation to this event for you and your family.

Our Family Support Team comprises of a number of skilled professionals including accredited counsellors, experienced social workers and a team of highly trained Family Support Volunteers. Our services are free and confidential and you can choose to access them at any time.


If you would like to speak to us about accessing bereavement support, please call our Gateway Team on 01905 763963.

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: To protect patients and staff  from the spread of the virus, we are following national guidance and therefore it is with regret we are not able to accept visitors. Please do not hesitate to contact the In-patient Unit with any questions on 01905 958163. Thank you for your understanding at this difficult time.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.