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Perceptions of our care

21st February 2017

Gayle WebsterWe have recently undertaken market research across Worcestershire to learn new insight into how our community and supporters perceive and understand our care and support. The market research involved on-street surveys and an online questionnaire which was kindly funded by a grant making trust.

We would like to thank those who took part in the research which will help us in the future focus on developing a wider understanding of our work.

Our supporters and community recognise our logo, know public donations are our primary funding stream and have good awareness of the free support we provide for adult patients and their loved ones.

However, the level of community knowledge of some areas of our work shows we need to be more clear and about we do, who for and how we are funded.

Here are five key facts about our care.

All of our services are completely free to patients and their families. This is made possible by the generosity of our supporters contributing to three quarters of our income.

We care for adult patients living with cancer and other life-limiting illnesses including motor neurone disease, Parkinson’s and heart failure.

Our community nurses are funded and employed by St Richard’s Hospice, we do not receive any funding from Macmillan Cancer Support however the job they do is very similar.

All of our services are available to patients in the South Worcestershire areas of Worcester, Evesham, Droitwich, Malvern and surrounding areas. We also offer in-patient care for patients from Wyre Forest, Kidderminster, Redditch and Bromsgrove areas.

Our family support team includes a Citizens’ Advice Bureau officer who provides practical advice and information on a variety of issues including employment, welfare benefits and debt.

St Richard’s strives to provide the best medical, practical, emotional and social support we can to help people live life to the fullest, as independently as they can, for as long as they can.

We thank you for your ongoing support,

 

Alice Spearing HCWAlice Spearing,

St Richard’s Hospice Engagement Officer

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: To protect patients and staff  from the spread of the virus, we are following national guidance and therefore it is with regret we are not able to accept visitors. Please do not hesitate to contact the In-patient Unit with any questions on 01905 958163. Thank you for your understanding at this difficult time.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.