This month we have received our latest Care Quality Commission (CQC) review and are delighted that we have been awarded a Good rating overall, with some aspects of our services rated as Outstanding.
The CQC is the independent regulator for health and social care in England and exists to make sure that healthcare providers, including hospices, are providing high quality safe, effective and compassionate care.
Here at St Richard’s, our aim is to always provide the very best personalised care for each and every person that we care for, both patients and their loved ones. We offer compassionate care with dignity and respect so that those with life-limiting illnesses can live life as fully as they can for the time they have remaining. We are blessed to have a motivated team of staff and volunteers who work tirelessly every day to achieve this goal, and so we are very pleased that their dedication to excellence has been recognised.
The CQC report said that our dedicated staff provide an outstanding responsive service; “Staff showed that people mattered and they went the ‘extra mile’ to provide exceptional care which responded to people’s individual needs.
People received personalised care and treatment which was tailored and responsive to their changing needs. There was a strong sense of all staff working together to provide the right care and treatment from the right professionals. The staff’s approach to care and treatment provided both innovative and therapeutic benefit to people and helped them to create memories.
The report also showed that the service was well-led. Staff feel supported in their roles and are proud to work at the hospice as people are placed at the heart of all their care and treatment. The report acknowledged a strong focus on continual improvements to ensure the services offered to people remained safe and effective and inclusive to all people with life-limiting illnesses.
It is a testament to the skills and experience of our team of staff and volunteers that yet again we have received this commendation, and we will continue to strive to provide everyone who uses our services the physical, emotional, spiritual and bereavement support they need.
June Patel, Care Director