St Richard’s Hospice charity shops – temporary closure

23rd March 2020

St Richard’s Hospice has announced the temporary closure of its 19 shops and warehouse in Worcestershire to protect staff, volunteers, donors and customers from the spread of coronavirus (COVID-19).

Shops and Commercial Director Dan Corns said, “We take this decision with a heavy heart but it’s absolutely the right action to take for the safety of our staff, volunteers, donors and customers.”

He added, “The temporary closure is in line with the latest government action to stop the spread of the coronavirus as much as possible. We are also extremely aware of our responsibilities to many of our volunteers who are elderly and more vulnerable to the impact of the virus and to our wider community.”

“We have the most fantastic support from the people of Worcestershire and we very much look forward to welcoming them back when the government advises it is safe to open our doors once again. We thank them all for their patience and understanding at this difficult time.

The charity has asked people not to leave donations outside its shops. They have also suspended all furniture and other donation collections for the time being.

St Richard’s Hospice shops contributed over £761,000 after costs in this financial year so far towards the free care and support St Richard’s offers to patients and families.

Chief Executive June Patel said, “Closing the shops temporarily is the right decision but will be a major blow to our fundraising to help us continue to care.  We are keeping a close eye on government announcements of any assistance in the form of grant funding and loans and rents and rate relief.”

Mrs Patel added, “In these uncertain times, we are aiming to maintain our caring services – within NHS guidelines – to ensure those who need our support can continue to access it. This means different ways of working in some areas, such as over the phone or online support, for example video calls.  We know it’s a difficult time for everyone, but will be grateful to anyone who is able to support us by making a donation to help us continue to care by visiting Thank you.

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.