Volunteer Satisfaction Survey 2025

Volunteers are hugely important to life at St Richard’s Hospice.

Whether you volunteer at the hospice, in our shops or warehouse, we are so grateful to each and every person who gives their time to support our care.

By completing this survey you will help us to improve our volunteer services and experience across the range of hospice activities.

Please be as honest as you can in answering the following questions. Your responses are completely anonymous, unless you choose to provide your name and contact details. All individual responses will be kept strictly confidential.

Thank you,

The People Services Team at St Richard’s

Volunteer Satisfaction Survey 2025
Volunteer role and location(Required)
(NB: if you have more than one volunteer role at St Richard’s, please answer this survey from the perspective of what you would consider to be your ‘primary’ role.)
How long have you been volunteering with St Richard's?(Required)
- 6 months or less
- 6 months – 2 years
- 2 years – 5 years
- Over 5 years
On average, how frequently do you volunteer with St Richard's?(Required)
- Several times a week
- Once a week
- At least once a month
- Occasionally (less than once a month)
Why did you decide to volunteer with St Richard's?
(Multiple answers can be selected)
- To give something back or support a good cause
- To meet people and build social connections
- To improve skills and build confidence
- To gain work experience and improve employment prospects
- To gain required volunteer hours required for an initiative such as the Duke of Edinburgh Award
- Other
If you answered 'other' to the above, please give your reason for volunteering:
Is your experience of volunteering at St Richard's meeting your expectations?
- Fully meeting my expectations
- Partly meeting my expectations
- Not meeting my expectations
Please explain your reason to the above question
Do you feel clear about the role and what is expected of you?
- I fully understand the role
- I partly understand the role
- I feel unclear about the role
If you answered 'partly' or 'unclear' to the above question, please tell us how this might be improved:
Do you feel your departmental volunteer managers (the managers you report directly to) are available, approachable and take time to listen to your feedback/concerns?
- Yes
- Mostly
- Partly
- No
Do you receive feedback from your departmental volunteer managers on how you’re performing within your role?
- Yes
- Mostly
- Partly
- No
If you answered 'no' or 'partly' to the above, would you find it useful to have the opportunity to be given feedback on how things are going with your volunteering?
- Yes
- No
Do you feel adequately trained to carry out your role?
- Yes
- Mostly, but I’d benefit from some additional training
- No
If you answered 'No' or 'Mostly, but I'd benefit from some additional training' to the above question, please let us know what sort of additional training you would like to be offered.
Do you feel there are any barriers to your volunteering?
- Yes
- Some
- No
If you answer 'Yes' or 'Some' to the above question, please explain your answer:
What do you enjoy most about volunteering?
What do you find the least enjoyable or most challenging part of volunteering?
Overall, how would you rate your experience/satisfaction of volunteering at St Richard's Hospice?
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
Do you feel that your contribution is appreciated?
- Yes
- Mostly
- Partly
- No
If you answered 'no' or 'partly' to the above, how can we better show our appreciation?
Do you feel well informed about what is going on at St Richard's?
- Yes
- Mostly
- Partly
- No
If you answered 'no' or 'partly' to the above, how could this be improved?
Do you find 'In Touch', the volunteers’ newsletter, useful and interesting?
- Yes
- Mostly
- Partly
- No
- I do not receive In Touch
If you answered ‘partly’, 'no' or 'I do not receive In touch' to the above, how would you like us to communicate with you in order to keep you up to date with hospice news?
How would you like to give feedback and/or suggestions about volunteering at St Richard's?
Multiple answers can be selected.
- Regular survey
- Volunteer forum meeting at hospice
- Regular review meetings with departmental volunteer manager
- Focus groups
- Suggestion scheme
- Other
If you answered 'Other' to the above, please tell us how you'd like to give feedback:
If you do not attend volunteer events at the hospice, please tell us the reason why:
What other engagement or social activities would you like to see at St Richard's?
Based on your experience, would you recommend volunteering with St Richard's Hospice?(Required)
- Yes
- No
Do you have any other comments or suggestions on how volunteering with St Richard's could be improved, for example support, training, management, communication, the role?
If you would like a personal response, please provide your name, personal email address and phone number:
More information about you
We ask these optional questions to help us with marketing for future volunteer recruitment campaigns.
How old are you?
- 14 to 24
- 25 to 34
- 35 to 44
- 45 to 54
- 55 to 64
- 65 to 74
- 75 and older
- Prefer not to say
Where do you live?
Please share the first part of your home postcode (for example, WR5 or DY11). You do not need to provide your postcode in full.
Name
This field is for validation purposes and should be left unchanged.

Volunteers are hugely important to life at St Richard’s Hospice.

Volunteer Satisfaction Survey 2025

More information about you