Mandatory Training Process


As you may be aware, we have a new way of delivering mandatory training for both staff and volunteers, which began in April 2012.

Each department in the Hospice has a physical folder that contains all the materials for mandatory training. This folder is designed to assist you in completing the training in a more user friendly way. It contains workbooks for each topic that are matched against legislation, CQC outcomes and best practice guidance. Each workbook will have a knowledge assessment with questions relating directly to the session content.

Instead of having to spend two full days in the classroom, the workbook can be completed anywhere and at any time so that staff who work unsocial hours are not disadvantaged. In addition, evidence can be obtained for any CQC inspections of exactly what has been taught, and through the knowledge assessment, proof that staff know, and have learnt from, the topics covered.

The knowledge assessment will be obtained by completing the question sheet provided for each workbook (please photocopy more if required) but volunteers need not complete it. When you have completed the question sheet, please return it to the education department. It will be marked and then put onto the education database to provide evidence that you have received the required knowledge from mandatory training.

In summary,

  •          ask in your department for the Mandatory Trailing Folder;
  •          complete the form to show which workbooks you have completed;
  •          and (if appropriate) fill in the questionnaire.

You will have four months to read the workbooks and return the completed question sheets.


  •          Practical Moving and Handling updates will be delivered in departments.
  •          Basic and Advanced Life Support training will continue as before and you will be provided with the dates for your sessions.

If you have any further questions or enquiries, please contact the Education Department,