Mandatory Training Process


As you may be aware, we have a new way of delivering mandatory training for both staff and volunteers, which began in April 2012.

Each department in the Hospice has a physical folder that contains all the materials for mandatory training. This folder is designed to assist you in completing the training in a more user friendly way. It contains workbooks for each topic that are matched against legislation, CQC outcomes and best practice guidance. Each workbook will have a knowledge assessment with questions relating directly to the session content.

Instead of having to spend two full days in the classroom, the workbook can be completed anywhere and at any time so that staff who work unsocial hours are not disadvantaged. In addition, evidence can be obtained for any CQC inspections of exactly what has been taught, and through the knowledge assessment, proof that staff know, and have learnt from, the topics covered.

The knowledge assessment will be obtained by completing the question sheet provided for each workbook (please photocopy more if required) but volunteers need not complete it. When you have completed the question sheet, please return it to the education department. It will be marked and then put onto the education database to provide evidence that you have received the required knowledge from mandatory training.

In summary,

  •          ask in your department for the Mandatory Trailing Folder;
  •          complete the form to show which workbooks you have completed;
  •          and (if appropriate) fill in the questionnaire.

You will have four months to read the workbooks and return the completed question sheets.


  •          Practical Moving and Handling updates will be delivered in departments.
  •          Basic and Advanced Life Support training will continue as before and you will be provided with the dates for your sessions.

If you have any further questions or enquiries, please contact the Education Department, Val Wellings, email

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.