Our Care

female nurse in personal protective equipment

Our care is unique to each individual – whatever his or her physical, emotional or spiritual needs. Our hospice team includes our own doctors, nurses, social worker, counsellors and therapists working alongside highly trained volunteers.Through care in your home, In-patient Unit, Living Well Centre and all our further support services, we are able to help patients and families at a very difficult time.

One of our main aims is to enable patients to stay at home where possible, providing our care alongside their own doctors and nurses with the back up of the Living Well Centre. When appropriate, patients may be admitted to the In-patient Unit.

Every year St Richard’s provides free, expert care and support for over 3,300 patients, their loved ones and the bereaved.

Our Gateway Service

The Gateway Service acts as a ‘gateway to hospice care’ for patients, families and professionals.

The Gateway Team is staffed with three Community Clinical Nurse Specialists and a Social Worker. This team of highly skilled professionals makes telephone contact with every new referral into the hospice and for Bereavement Support South Worcestershire. 

They undertake a telephone triage assessment and ensure that the patient gets the right support, from the right person or team, at the right time. As the first port of contact we explain all about hospice services and offer patient/ family choice about access to care.  The nurses field calls for the Community Nursing Team when they are out visiting and can manage complex symptoms and provide emotional support as needed. 

The Gateway Team manages all of the helpline calls for people requiring immediate assistance and advice to get urgent help when needed and during the pandemic these calls have increased in number due to isolation and anxiety. 

The team also supports planned and unplanned admissions and transfer to the hospice from the community and hospitals.  We regularly call patients and families to provide compassionate support at the end of the telephone.  

For referrals please complete our referral form and email [email protected], or call the Gateway Team on 01905 763963 with any questions about the care that we provide.



St Richard’s Hospice is inspected and regulated by the Care Quality Commission.

If you have any reason to comment upon any of the services provided by our organisation please don’t hesitate to contact:

Debbie Westwood,  Care Director.
St Richard’s Hospice, Wildwood Drive, Worcester WR5 2QT
Tel: 01905 763963.  or by email via our Feedback form

You can also feedback to the Care Quality Commission


Information on referral 

We are grateful for all donations which are needed to support the on-going care of our patients and their families. If you have private health insurance you may be able to claim and help us keep providing care for more patients and families.