Multiple dates available.
Course/Workshop: Communication and Interpersonal Skills (SNOWDROP)
Audience: Open to all
Duration: 3 hours
Cost: £40 per person includes tea/coffee and biscuits (cost subject to change from April 2026)
Capacity: 15 delegates per session
Level: Novice to Competent * / ***
An interactive and engaging workshop using the SNOWDROP mnemonic to promote person centred communication covering:
- SNOWDROP framework (Sensitivity, Non-verbal, Open-mindedness, Words, De-escalate, Reflect, Organise, Pause)
- Body language and emotional regulation
- Role play observation
- Opportunity to practice using the framework model
Applicable across clinical and non-clinical settings, this workshop improves your day-to-day communication with patients, families, and colleagues.
Why choose St Richard’s Hospice as your learning provider?
- Delivered face to face by experienced facilitators and expert palliative and end of life care clinicians
- Tailored to individual and team learning needs
- Offer real life, practice-based applications
- Contribute towards professional revalidation requirements
- Learning outcome levels mapped to Benner’s framework for clinical competence
- By choosing our courses and workshops, you are supporting patients, their loved ones and bereaved people across Worcestershire.
Our courses and workshops take place in our hospice building in Worcester (unless an alternative venue has been confirmed by our team). A peaceful retreat, with free wi-fi and on-site parking, St Richard’s Hospice is based in Wildwood Drive, Worcester WR5 2QT, opposite the Worcester Woods Country Park.
Benner’s framework for clinical competence:
* Novice
** Advanced beginner
*** Competent
**** Proficient
***** Expert