Volunteer training

Why do we do it?

It may be helpful to start by clarifying the reasons why we ask all staff (paid and unpaid) to undertake mandatory training.

The Care Quality Commission (CQC) regulates care provided by the NHS, local authorities, private companies and voluntary organisations. They aim to ensure that the best care is given to everyone wherever they may be when they require it. One of the many areas they regulate is any training given to people who come into contact with our patients and their families, directly or indirectly. As an organisation, St. Richard’s Hospice has a duty to provide training/information to allow us to offer best practice and to provide protection for patients, families and ourselves.

St Richard’s has an excellent reputation for the care it provides for our patients and their families. To fulfil our requirements as members of the St Richard’s organisation, we also have a duty to attend any training provided on a mandatory basis. These sessions are designed to equip us to carry out our role within St Richard’s and are also relevant to us outside of our workplace.  Whatever role we have, the training is designed to reflect that and be as relevant as possible.

If you have any questions around mandatory training, and its relevance, please come and see us to discuss it with you.

What we do

Training starts with an Induction Training Day for all volunteers who work at the hospice.  The day  gives an overview of St Richard’s and the departments and services that support our patient and family care.

Mandatory modules include:

• Communication Skills

• Equality, Diversity and Inclusion

• Back Care Awareness

• Infection Control

• Safeguarding

• Keeping Information Safe

• Fire Safety

Once you have attended this training day you will meet the Care Quality Commission (CQC) requirements to support you to work safely within your volunteer role at St Richard’s Hospice.

To ensure on-going compliance to the CQC requirements we ask that volunteers attend annual refresher training, once again covering all of the required, listed modules.

On completion of the initial training and the refresher training, Human Resources will maintain a record of your attendance and you will then be informed of the next annual refresher date that you will be required to attend.

In addition, some of our volunteers may require some extra training essential to the safe delivery of their role. In this circumstance, the individual will be informed and contacted in regard to arranging this training.

The Education Team aims to make your learning experience as meaningful as possible to support both you as the individual learner and to recognise the safety and statutory requirements of St Richard’s Hospice.

If you have any further questions or enquiries, please contact the Education Department,