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Warehouse (temporarily closed)

Notice to our customers and supporters – 24th March 2020

With a heavy heart, we have taken the decision to temporarily close our warehouse in Leigh Sinton, along with all 19 of our shops in Worcestershire. This is to protect staff, volunteers, donors and customers from the spread of coronavirus (COVID-19).

We have the most fantastic support from the people of Worcestershire and we very much look forward to welcoming everyone back when the government advises it is safe to open our doors once again.

In the mean-time, we are kindly asking our supporters not to leave donations outside our shops. We are also suspending all furniture and other donation collections for the time being.

However we are ready and waiting to collect your furniture donations just as soon as we can to help raise funds towards St Richard’s care of patients and loved ones. In the meantime we would really appreciate it if you are having a clear out that you save your furniture items for us.

To help us plan for collections please could you:
• Email a photo and description of the item to Furniture@strichards.org.uk
• Include your full name, address including post code and telephone number
• Add your gift aid number if you have signed up to the scheme previously
To help us collect promptly, easy access would be appreciated i.e. collect from garage if possible. Thank you.

You can read our full statement here. Thank you for your patience and understanding at this difficult time.

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Our Warehouse supports the hospice charity shops by sorting items ready for purchase at our many stores throughout Worcestershire.

Donations:

Due to the impact of coronavirus reducing our workforce of staff and volunteers, we are temporarily suspending accepting donations to our warehouse. We apologise for any inconvenience. Thank you for your understanding.

Furniture Donations:

For furniture collections in the Worcester area our furniture shop in Lowesmoor, Worcester can be contacted on 01905 745495

For furniture collections in the Pershore, Evesham, Broadway area, call our Evesham High Street store on 01386 442921

For furniture collections in the Malvern area please call our Malvern Department Store on 01684 568999

Please be aware that it might be a few days after your call before we are able to inspect/collect/deliver items.

If you have a few hours to spare and are able to volunteer please contact our volunteer department on 01905 763963.

Any other enquiries please contact the Shops & Commercial Department at Wildwood Drive, Worcester on 01905 763963 or email customerservices@strichards.org.uk

Address:

Fixings House
Crowcroft
Leigh Sinton
Worcs
WR13 5ED

Tel: 01886 833743

Opening Times: Monday – Friday 08.30 – 16.30

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.