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Our shops are re-opening over coming weeks and following COVID-19 secure guidelines. Please check the individual shop pages for opening dates and times. Please note, all our shops will close at 4pm on Thursdays. See below for information on accepting donations at selected sites. Thank you.

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COVID-19: Notice to our customers and supporters

We are delighted to say, 17 of our 19 our shops are now reopen and welcoming in customers! We are yet to reopen our shops in Bromsgrove and St John’s, Worcester.

You can find opening hours for each shop by clicking the links on the map above. All our shops will close at 4pm on Thursdays.

We are now accepting donations at select sites, on specific days and times. These dates are subject to change, dependent on the volume of donations. Read below for information on when and where we can take donations, and on furniture collections.

Watch the short video below which explains the COVID-19 secure actions we have taken to ensure our customers, staff and volunteers can feel confident to return to our shops.

DONATIONS

We are asking donors to take good quality, re-saleable items to the designated stores below. To meet infection control guidelines, all donated items will be isolated for 72 hours before processing

Please note:

  • We are not currently accepting donations at our other shops. Please do not to leave donations outside shops.
  • We can accept books, limited to a maximum of three boxes per donation. Boxes should be easy to handle, and weigh no more than 8kg.
  • All donations must be in a sealed bag (e.g. tied at the top), or a box – ideally with a lid to enable stacking.
  • Please ensure boxes of donations are of a manageable size, and weigh no more than 8kg.
  • If you are donating individual items, please make sure they are appropriately wrapped and not loose.
  • If you gift aid goods, please obtain labels from the shop and attach to your donations.

If you wish to donate an item of furniture, please register your interest and do not take it to a shop. Thank you for your understanding.

The quality of our care depends on the quality of your donations. For advice on making a donation, and examples of what we can and can’t accept, see our Quality Donation Guide.

When and where to make your donation

  • Dates and times are subject to change, dependent on the volume of donations received.

Donation stations

Pershore – accepting donations on Tuesday, Wednesday & Thursday only between 10am-3pm. Update: This donation station is now full and is closed. It will reopen on Tuesday, 11th August. The shop remains open to customers. Please do not leave donations outside this shop.

Malvern Link Dept Store – accepting donations on Thursdays & Fridays only between 10am-3pm or until full. Update, Friday, 7th August: We are temporarily unable to accept items at this donation station. We will update our website as soon as we are able to accept donations again. Apologies for any inconvenience caused and thank you for your patience.

The shop remains open to customers. Please do not leave donations outside this shop. Please note: We are kindly asking supporters donating books to only give paperback fiction, in a good condition, on Friday, 7th August. We will accept the usual range of books from next week. Thank you.

Warehouse, Leigh Sinton – accepting donations on Tuesday, Wednesday & Thursday only between 10am-1pm. Update: the warehouse is now full and has closed for donations. It will reopen on Tuesday, 11th August.

Evesham– Wednesday, Thursday & Friday only between 10am-3pm. Update: This donation station is now full and has closed until Wednesday, 12th August. The shop remains open to customers. Please do not leave donations outside this shop.

  • Place items directly into a container or hospice van
  • Do not take your items into the shop
  • There will be signage in place directing you to the donation point

We will do our best to accept your donations, but once the container is full you will need to return the following week.

Donate in store

We are also accepting small quantities of donations at some of our other shops by appointment only. Please click the links below for guidance on how to donate at each store.

Furniture collections

We can collect items of furniture, but not other donations at this time. If you wish to donate an item of furniture, please register it for collection and do not take it to a donation point.

To register an item of furniture for collection, please:

  • Email a photo and description of the item to furniture@strichards.org.uk
  • Include your full name, address including post code and telephone number
  • Add your gift aid number if you have signed up to the scheme previously
  • To help us collect promptly, easy access would be appreciated i.e. collect from garage if possible.

For further guidance on your furniture donation, please call our shops. Contact details for each shop can be found at the top of this page.

Thank you for your patience and understanding at this difficult time.

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St Richard’s Hospice has shops based across Worcestershire selling a wide variety of goods which have been donated by the generous public.

The quality of our care depends on the quality of your donations. For advice on making a donation, and examples of what we can and can’t accept, see our Quality Donation Guide.

Our shops consist of furniture shops which also sell electrical items; a dedicated book shop which has approximately 15,000 books on show from paperbacks to rare collectables; a dress agency come high end designer quality clothing, antiques, and bric a-brac, and a cafe situated at our St Swithins street store alongside books and clothing etc and general charity shops offering a wide variety of women’s and men’s clothing – all supported by over 350 volunteers. We are always needing volunteers to help in our shops so if you feel you can help in any way either speak directly to the staff at the shop who will ask you to fill in a form or phone 01905 763963 and ask to speak to our Volunteer Department.

  • We would love to hear your feedback on our shops, please complete a short customer service survey.
  • If you have a few hours to spare and are able to volunteer please contact our Volunteer Department on 01905 763963.
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We’ve gone plastic bag free

At St Richard’s Hospice, we take our responsibility to the environment seriously. That’s why we no longer use plastic bags in our shops.

Please bring your own bags, or purchase one of our reusable bags in store.

We hope this small change will help make a big difference to the environment. Thank you for your understanding.

Gift Aid for the Shops

We encourage all donors, who are UK tax payers, when bringing items into our shops to take up the opportunity to Gift Aid them. This means that with the donor’s permission we are able to use the proceeds from the sale of the donated goods and treat them as Gift Aid donations to St Richard’s Hospice. Currently for every £1 qualifying donation received we can claim repayment from HMRC of 25 pence.

We can now sign you up directly for Gift Aid on our electronic tills and issue you with a barcode which will be your unique Gift Aid Donor ID and you will be given a card with this barcode on. (If you have previously registered for Gift Aid your old five or six digit number will be replaced by this new barcode).  Please bring this card with you when donating through our shops in order that we can identify your items enabling us to claim from HMRC.  At the end of each financial year you will be written to advising you of the total proceeds raised from selling your goods and the amount the Hospice can reclaim in Gift Aid from HMRC for the Hospice.

Should any of your circumstances change please let us know either by writing to the Hospice for the attention of the Commercial Department or emailing customerservices@strichards.org.uk.

We currently have over 24,000 donors signed up for the shops gift aid and are raising around £100,000 a year from this scheme. As you will appreciate this is an excellent way of gaining extra funds for the hospice.  Please help us to continue for many years to come.

For the Shops Gift Aid Agreement details please click Shops Gift Aid Agreement Terms and Conditions 2020

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