Couple benefit from hospice’s connected care

9th October 2015

When 48-year-old Martin Neath from Droitwich was referred to St Richard’s Hospice after learning he had terminal lung cancer, he and his wife had no idea of the wide range of care and support they would receive.

The couple have been ‘amazed’ to benefit from diverse support including specialist medical care in the Worcester hospice’s In-patient Unit and at their home; from friendly, professional advice at the end of a phone to complementary therapy and counselling.

Martin, who previously worked as a team leader/department manager said, “We can’t speak too highly of St Richard’s. We are very appreciative of the care we have been given in so many ways by so many people. We want others to understand what the hospice really can do for people and encourage them to support it however they can.”

For Martin and his wife, Michelle, 45, the way that staff and volunteers always have time to talk to them has proved a welcome eye-opener.

Michelle explained, “You never get an indication of how busy the staff are. If you want to talk they will stop and talk. They give you time and that means much more than popping in to just give you pills.

“Everyone will have time to listen from the housekeeping team to the physio to the unit manager. They are very observant too. However much I say I’m ok they can tell when I’m not. For example, the nurse could see I was struggling and arranged for me to have some complementary therapy even though I thought there must have been lots more people here in more need than me.”

Martin added, “The nurses and medical team learn more by talking to you. They chat and the information you give them allows them to make informed decisions. The staff can’t do enough for us; they go above and beyond the call of duty. They think of everything we need before we have.”

On one occasion Michelle was ill at home and unable to care for Martin. Martin’s St Richard’s Nurse Specialist, who supported him with regular visits at home, arranged for three days of care from the Hospice at Home team. The Nurse Specialist also arranged for Martin to have a piece of equipment to make his voice louder when he spoke.

The pair has also been able to keep in touch with St Richard’s out of hours and during weekends through telephone support. Michelle and the couple’s two children, aged 17 and 21, have also had advice and counselling from the Family Support Team.

Martin has had three stays in the hospice In-patient Unit before returning to be supported at home.

“At first I thought a hospice was the last place to go to rest your bones but I have been proved wrong. You come into the hospice and they look after you, sorting out your pain and making it easier to carry on. Whether at home or in the hospice; we always have the St Richard’s back up. It’s amazing what they can do.”

St Richard’s Hospice Care Director, June Patel, said: “Until people have a reason to connect with St Richard’s, they often don’t realize the vast number of ways we can help patients and their families. Our care is focused on the patient as an individual and we do all we can so they can achieve the best quality of life for them and their families.”


Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.