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Social Work support helps understanding

19th March 2020

Our fantastic Family Support Team help a number of people with autistic spectrum conditions, learning disabilites and other conditions. They’re now using a piece of software called Widgit which allows them to build social stories, communication aids and emotions cards for people who need extra support to communicate or understand what is happening. Here’s the story created by Specialist Palliative Care Social Worker Andy to explain how the coronavirus has changed the ways of working at the moment to help understanding and reduce anxiety around the situation. 😊

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Social work at St Richard’s includes:

helping people express what is important to them;

helping people talk openly about dying and bereavement;

helping them to tell their story and leaving memories behind.

Providing practical support, information, advice – including support in accessing appropriate care – in the home or elsewhere.

Providing bereavement support such as one to one and group work and signposting to other help.
Support parents to arrange care for their children after their death, including helping them to make any necessary legal arrangements.

Providing pre-death and bereavement support for children and young people who have a loved one with a life limiting illness, including group work

Supporting and advising schools and other professionals who are supporting grieving children.

Coronavirus (COVID-19)

During this challenging time, we are doing our utmost to continue caring for the patients and loved ones who need us most.

The way we work has been adapted, with many of our services delivered remotely – such as over the phone, or by video call. And we are working closely with other health care professionals in Worcestershire to share knowledge and expertise at this time.

Latest changes at St Richard’s Hospice

  • In-patient Unit: It is with great sadness that due to stringent infection control measures, we are required to restrict visiting and cannot offer the comprehensive level of service in the way we usually do. However, we will still do our utmost to make sure that each patient and loved one is given the compassion and dignity they deserve. To help families stay in touch we are encouraging virtual visiting using technology such as video calls and apps. This will be discussed and explained to patients and families on admission and we can help provide access to equipment in the hospice. In addition, the IPU nursing team will liaise with each patient and family to arrange short daily visits from the patient's closest loved one and compassionate visiting, as appropriate. Read the full details here.
  • Community Nursing: Community services continue to operate, with a mixture of hands-on care and remote support.
  • Living Well and Family Support Services: Switched to virtual model, with care given remotely over the phone or via video call.
  • Shops: All 19 of our shops and warehouse are temporarily closed. Please do not leave donations outside our shops, as we are unable to collect them at this time.
  • Fundraising: All hospice organised events until the end of August have been postponed. If you wish to support us, please donate to our Resilience Fund.

Please do not visit St Richard’s Hospice if you have a high temperature or new, continuous cough. If you have these symptoms, please stay at home and self-isolate for seven days. See NHS advice on coronavirus.

Thank you for your support and understanding at this difficult time.